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Customer Care Contact Form

Thank You! Your request has been submitted to the appropriate department. We'll respond to your request as quickly as possible in the order it was received–usually within 3 business days.

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Customer Care Contact Form

Need Help? Please use the form below to email our Customer Care Department. We'll respond to your request as quickly as possible in the order it was received–usually within 3 business days. Here's what one customer had to say.

"I must say your customer service is awesome, I believe the best I've ever received and gets my vote for getting the 'best customer service award' of the year!"*

–Rachel V.
Inglis, FL

Please click here to view Frequently Asked Questions.

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We're sorry to hear you're having trouble placing an order. One of our agents will be in contact with you within one business day. For immediate assistance, please call us at 800.627.9721.

If you are having issues checking out with PayPal, please fill out the "Report a Problem" link at the bottom of every page.

If your order was placed more than 12 hours ago it cannot be cancelled because it has been processed. If this is the case, we suggest waiting to receive your order and returning it for a refund.

Note: In most cases orders ship within hours. If it has been less than 12 hours, please call us immediately at 1-800-627-9721. We will do our best to accommodate your request. If you wish to view the status of your order, click here.

If your order was placed more than 12 hours ago, it cannot be modified because it has been processed. We suggest waiting to receive your order and then returning it for a refund.

If it has been less than 12 hours, please call us right away at 800.627.9721. We will do our best to accommodate your request.

Note: In some cases, orders ship within hours.

In some cases, orders ship within hours. If you need to modify the shipping address on your order, please call us at 800.627.9721.

If your order was placed more than 12 hours ago, it cannot be modified because it has been processed. We suggest waiting to receive your order and then returning it for a refund.

If it has been less than 12 hours, please call us right away at 800.627.9721. We will do our best to accommodate your request.

Note: In some cases, orders ship within hours.

We strive to ship out your order soon after it is placed! Please allow 5-10 business days for transit time, unless you selected 2nd day Air. Once your order ships, an email will be sent to you within 24 hours of the ship date that provides tracking information (if you have an email on file with us). Click here to track your order online.

We are proud to offer one of the industry's best return policies. You have a FULL 365 DAYS from the date of shipment to return your purchase for a refund (less shipping and handling). Please click here to get complete instructions on how to return products.

Refunds are processed within 7-10 days after our warehouse receives your returned merchandise. Please allow approximately 2 weeks from the day you sent back your merchandise for your refund to be processed.

If you would like to cancel, modify, or update the billing/shipping information for your AutoShip plan(s), please login to AutoShip Management or create an account. For immediate assistance, please call us at 800.627.9721.

In some cases, orders ship within hours. If you need to modify the shipping address on your order, please call us at 800.627.9721.

If you would like to cancel, modify, or update the billing/shipping information for your AutoShip plan(s), please login to AutoShip Management or create an account. For immediate assistance, please call us at 800.627.9721.

We are happy to assist you with any product, nutrition or website related questions and respond within 1 business day to all inquiries. For faster assistance, please call us at 800.627.9721.

*If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using any dietary supplement.

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All contents Copyright © 2001-2018 Nutranext Direct, LLC. All rights reserved. Republishing of Stop Aging Now content without written authorization is strictly prohibited. Terms & Conditions Privacy Policy

* Statements on this website have not been evaluated by the Food and Drug Administration. Any products discussed or advertised are not intended to diagnose, treat, cure or prevent any disease. Testimonial results are not typical. Customers may have received a gift certificate after submitting their testimonial. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using any dietary supplement.

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